Standard returns

Returns must be requested within 30 days of delivery. Items must be unused, undamaged, and returned in their original condition and packaging with any included materials, certificates, inserts, or accessories.

Customers are responsible for return shipping on standard returns. Luxcast does not charge a restocking fee.

Starting a return

Please contact Luxcast before mailing a return. We will confirm the return and provide the correct return instructions and address.

Damaged or incorrect orders

If your order arrives damaged or we send the wrong item, contact Luxcast within 7 days of delivery. We may request photos of the item and packaging.

You may choose a replacement or refund. Replacements are subject to availability. Luxcast covers the cost of resolving damaged or incorrect orders.

Refunds

Once an eligible return is received and inspected, approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

Cancellations

Orders may be canceled before shipment. After shipment, the order is handled under the standard return policy above.

International returns

International returns generally follow the same 30-day return policy. Customers are responsible for return shipping on standard international returns. Any international outbound shipping charge that is not refundable will be disclosed before purchase, subject to applicable law.

This policy does not limit any additional rights provided by applicable consumer law.

All Luxcast product families

This policy applies to collectible cars, signed limited-edition fine-art prints, and posters. We do not use a separate exchange process for standard returns; customers may return an eligible item and place a new order for another available collectible.